Swift couldn't make it to Bridgestone Arena to accept the belt buckle given to winners. But cameras cut to her tour stop in Wisconsin for a live acceptance speech.
She had opened the show with a pre-recorded faux movie trailer recreation of "Thelma & Louise" with Shania Twain.
Blake Shelton was the night's only multiple winner, taking male video of the year for "Who Are You When I'm Not Looking" and best Web video for "Kiss My Country Ass."